Consumer Protection Act, (CPA/COPRA) – 1986

Consumer Protection Act, (CPA/COPRA) – 1986

Q. 1

Maximum amount that can be received under the Consumer Protection Act:    

MAHE 08

 A

25 lakhs

 B

50 lakhs

 C

75 lakhs

 D

> 100 lakhs

Q. 1

Maximum amount that can be received under the Consumer Protection Act:    

MAHE 08

 A

25 lakhs

 B

50 lakhs

 C

75 lakhs

 D

> 100 lakhs

Ans. D

Explanation:

Ans. > 100 lakhs


Q. 2

Consider the following statements about the act shown in the picture below-

1.The act applies to all goods, but not any services.

2.The act provides for establishing four-tier consumer dispute redressal machinery at the national, state, district and block levels.

Which of the statements given above is/are correct? 

 A

1 only.

 B

2 only.

 C

Both 1 and 2.


 D

Neither 1 nor 2.


Q. 2

Consider the following statements about the act shown in the picture below-

1.The act applies to all goods, but not any services.

2.The act provides for establishing four-tier consumer dispute redressal machinery at the national, state, district and block levels.

Which of the statements given above is/are correct? 

 A

1 only.

 B

2 only.

 C

Both 1 and 2.


 D

Neither 1 nor 2.


Ans. D

Explanation:

Ans:D.)Neither 1 nor 2.

The act shown in the picture above represents consumer Protection Act.

Consumer Protection Act (COPRA), 1986

  • It is an Act of the Parliament of India enacted in 1986to protect the interests of consumers in India.
  • It extends to the whole of India except the State of Jammu and Kashmir.
  • Under the act, six different consumer rights, namely right to choose, right to be heard, right to education of customer, right to seek redress, right to be informed, and right to safety, have been included to protect the customers.
  • Consumer councils and consumer courts have been established in the district, state and central level to settle the consumers’ disputes.
  • CPA has been formulated to be customer-friendly, as there is no court fee payment, the person can plead their own case, and the decision is taken within 3-6 months.
  • The Act applies to all goods and services unless specifically exempted by the Central Government
  • Consumer courts give compensation. The limits of consumer courts are:‑
    • i) District consumer court —) Up to Rs. 20 lacs.
    • ii) State commission —0 Rs. 20 lacs to Rs. 1 crore.
    • iii) National commission Above Rs. I crore

Q. 3

Consumer protection act includes all, except ‑

 A

Passed in 1986

 B

Decision within 3-6 months

 C

ESI hospitals not included

 D

Right to safety

Q. 3

Consumer protection act includes all, except ‑

 A

Passed in 1986

 B

Decision within 3-6 months

 C

ESI hospitals not included

 D

Right to safety

Ans. C

Explanation:

Ans. is ‘c’ i.e., ESI hospitals not included

Consumer protection act

  • For the first time in India, the Consumer Protection Act 1986 provided consumers a forum for speedy redressal of their grievances against medical services.
  • According to this act, the decision should be taken within 3-6 months.
  • There is no court fee payment and the person can plead his own case.
  • Recently even ESI hospitals have been brought within the ambit of this act.
  • COPRA is a piece of comprehensive legislation and recognizes six rights of consumer:-
  1.  Right to safety
  2. Right to be informed
  3. Right to choose
  4. Right to be heard
  5. Right to seek redressal
  6. Right to consumer education
  • For medical negligence, complain can be given to MCI or can be filed in consumer court.
  • MCI can take disciplinary action, e.g. temporary or permanent cancellation of registration of concerned doctor. But, MCI cannot punish a doctor or give a compensation.
  • Consumer courts give compensation. The limits of consumer courts are:-
  1. District consumer court → Up to Rs. 20 lacs.
  2. State commission → Rs. 20 lacs to Rs. 1 crore.
  3. National commission → Above Rs. 1 crore.

Q. 4

Consumer protection act was passed in ‑

 A

1977

 B

1986

 C

1993

 D

1998

Q. 4

Consumer protection act was passed in ‑

 A

1977

 B

1986

 C

1993

 D

1998

Ans. B

Explanation:

Ans. is ‘b’ i.e., 1986

  • Consumer protection act was passed in 1986.


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